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Contact Us
Email sales@mtbaimbridgelavender.com.au
Telephone: (03) 5572 4342
Business Hours are 9:00am - 4:00pm
Fax: (03) 5572 1859
Ordering Information
We are committed to creating a quality experience for you every time you place an order with Mt Baimbridge Lavender. We want you to be happy with the products we offer; therefore, we have outlined the following order information so that we can provide you the same superior customer service every time.
Online Ordering
Ordering online is safe, simple and secure. Simply place the item into the cart and proceed to the checkout. The shopping cart will guide you through the steps. If you have any problems, please do not hesitate to contact us.
Order By Phone
To order Mt Baimbridge Lavender’s quality lavender products by phone please call (03) 5572 4342
Order Processing
We want you to be able to enjoy our quality products, so we aim to process and ship all orders within 2 working days. Most orders should arrive within 5 days.
Payment
We accept VISA and MasterCard. We also accept Money Orders and Personal Cheques payable to Mt Baimbridge Lavender, however we will not ship any items until the payment is processed. There is a fee of $25 for returned cheques. Sorry, we do not accept cash or CODs for online purchases.
Shipping
We provide standard shipping via Australia Post.
GST
GST of 10 percent is charged on all orders within Australia, and is automatically included in the cost of each item.
Returns
We guarantee your satisfaction with all MBL products. If you are not satisfied with your order, we will be glad to exchange the item. Please contact our Customer Care department before returning any merchandise. You may contact us at (03) 5572 4342 or email orders@mtbaimbridgelavender.com.au. Returned items should be new and unused, in their original packaging. Items must be received within 30 days of order. Please do not ship items without first contacting us.
Returned items can be mailed to the following address:
Returns/Exchanges, Mt Baimbridge Lavender, 148 Beveridge Road, Hamilton VIC 3300.
For your security, please return your item with a reliable courier and retain your order information. MBL is not responsible for items damaged or lost in transit.
Faulty Merchandise
We understand that circumstances beyond our control will sometimes result in faulty merchandise. If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund. You will not be charged any additional shipping or handling fees for replacement of such damaged or defective shipments. We strive for top quality with every product shipped. If for any reason you are unhappy with your item, please contact MBL.
Backorders
If an item you order is currently out of stock, we will contact you via email.
Animal Testing
We respect all living creatures and therefore do not test any of our products on animals.
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